1. Who we are
This website, www.villa-sunray.com, presents Sunray Luxury Villa, a holiday rental property in Primošten, Croatia.
The data controller responsible for processing personal information submitted through this website is:
Sunray Blue d.o.o.
Selska cesta 90B
Zagreb, Croatia
Email: elizabetadelac@gmail.com
2. Personal Data We Collect
When you submit a reservation inquiry or contact us, we may collect:
- Your name and surname
- Email address
- Telephone number
- Requested arrival and departure dates
- Number of adults and children
- Any additional information you voluntarily provide in your message
Our website may also process technical information necessary for its operation and security, such as IP addresses and browser information.
3. How We Use Your Information
We process personal information to:
- Respond to reservation inquiries and questions
- Check availability and prepare personalized accommodation offers
- Communicate with guests regarding potential or confirmed reservations
- Arrange and manage accommodation bookings
- Meet applicable legal and accounting obligations
- Maintain the security and proper operation of our website
We do not sell your personal information.
4. Legal Basis for Processing
We process reservation inquiry information to take steps at your request before entering into an accommodation agreement.
For confirmed reservations, processing may be necessary to perform the accommodation agreement and comply with legal obligations.
Certain technical information may be processed based on our legitimate interest in maintaining a secure and functional website.
Where consent is legally required, such as for optional tracking cookies, we will request it before using those technologies.
5. How Long We Keep Your Information
Reservation inquiries that do not result in a booking are retained for up to 12 months after the last communication, unless a longer period is necessary for a legitimate legal reason.
Information relating to confirmed reservations is retained for the period necessary to manage the booking and comply with applicable legal, accounting and record-keeping obligations.
6. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our website, manage communications or provide accommodation services.
These may include website hosting providers, email service providers and other service providers involved in managing reservations.
Personal information may also be disclosed to competent authorities where required by law.
We do not share personal information with third parties for their independent marketing purposes.
7. Cookies
Our website may use cookies and similar technologies necessary for its functionality, security and operation.
If optional analytics, advertising or other non-essential cookies are introduced, we will provide appropriate information and obtain consent where required.
Further details about the cookies actually used on this website will be provided through our cookie information or consent settings.
8. External Links and Communication Services
Our website may contain links to third-party services, including Facebook, Instagram and WhatsApp.
When you choose to use these services, their own privacy policies and data processing practices may apply.
9. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or another competent supervisory authority.
To exercise your rights or ask questions about your personal information, please contact: elizabetadelac@gmail.com
10. Data Security
We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse and disclosure.
However, no method of transmitting or storing information online can guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website functionality or applicable legal requirements.
Any updates will be published on this page with a revised date.